This section contains answers to some of the most common questions we receive from our customers. If you are unable to find an answer to your question here, please contact us for further assistance.

Return and Refunds
Q: What is Renato’s return and refund policy?

A: We offer in-store credit only for up 30 days after your purchase.

Product Guarantees 
Q: Do you offer any guarantees on your merchandise?

A: We offer a guarantee of up to 1 year with our watch repair services.

Online Products
Q: Do you carry all the products shown on your website?

A: We carry many of the products on our website and encourage you to let us know if you are interested in any that you do see online. Our stock in constantly changing, and an appearance on our website does not guarantee it is available in store. Many of our items are one ofs and we may not be able to get another, but we may be able to find or create a similar item for you.Please note that as jewelry prices fluctuate, we cannot guarantee a price that you see online.